FAQs and Policies
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Best way to get in contact?
Just press the chat button at the bottom of the website! We aim to reply as soon as we can. Our working hours are 9am-3pm. Monday to Friday.
Safety and UKCA Marking - UK Conformity assessed marking
UK Conformity Assessed marking is a conformity mark that indicates conformity with the applicable requirements for products sold within Great Britain. (Previously CE)
Bee’ Busy Boxes are loose parts play sets intended for educational purposes and by their very nature some of the items are everyday functional household and natural items and as such will not have the UKCA mark.
The toy safety directive lists and exclusion from the UKCA marking requirements for “Products intended for use for educational purposes in schools and other pedagogical contexts under surveillance of an adult instructor”
These items are not considered to be toys within the meaning of the toy safety directive.
Other items are self certified to be able to attach the UKCA mark and go through all the proper tests to obtain this and fit regulations.
The dough however is tested in a UK laboratory and therefore has the UKCA mark, previously CE.
Shipping
Currently we only ship to the UK. Using royal mail tracked service. You will receive a dispatched email and tracking number when your item has been posted.
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My parcel or order was damaged during transit, what do I do?
Contact us as soon as possible with a few photos of what is damaged. These photos can help with a claim against the postal service used. It is rare that a parcel is damaged but in some cases it does happen. We will do our best to get your order replaced as quick as possible.
When can I not return my order?
Items are at random in the boxes and themed dough pots. We are constantly changing and replacing items due to price increases, availability and we are always on the hunt for different and more interesting items. Therefore if the items do not match the photos exactly this cannot be a reason for a return as it is stated in the listing. This also applies to dough colours. Dough colours may differ slightly as it is home made and may look different on a phone screen or computer monitor.
If an order has had an attempted delivery to your address and a postal card is left and the parcel is not collected and is returned to us then we are happy to resend it but at the cost of the customer. If the parcel does not return to us and is lost by the postal service then we will not refund in this situation as the order was delivered to the address and not collected by the customer.
If details on the order are incorrect, i.e the name or address. Making the customer unable to collect from the post office or if delivered to the wrong address. This is then at the fault of the customer and we are not liable to give a refund in this case.
How do I order Party Bags?
What ages are the boxes suitable for?
For availability, themes and options please email beesbusyboxes@outlook.com for all party bag orders.
Can I pre order a box?
What is in the dough?
Dough Ingredients:-
(Contains Wheat)
Plain flour, salt, aqua, essential oils, fragrance oils, food colouring, cream of tartar, olive oil, glycerol.
Reviving Old Dry Dough
How do I stop the dough drying out?
Play dough must be stored in air tight sealed bag or container.
All dough arrives in pots!
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Postage / Packaging and Delivery Times
When will the box I want be back in stock?
Sometimes themes stick around and sometimes they are only here for a little while.
For all current updates please follow the stories on instagram and facebook page.
Allergies
Dough has a high salt content and there for should not been ingested. While the play dough does not contain nuts it is made in a location where nuts are present.
Although we do our best to not cross contaminate we can not 100% guarantee it won’t have traces of nuts. (Natural shells used in boxes)
Not recommended for shell fish allergies.
Not recommended for nut allergies.
Not recommended for someone with a wheat or gluten allergy.
Unscented dough is recommended for sensitive skin.
Warnings
Bee’s Busy Boxes are loose parts play boxes intended for teaching purposes with adult supervision required at all times. Children should never be left alone with the box.
Each box contains small pieces such as marbles, glass nuggets, craft items and natural items such as stones, shells and sticks.
Small parts:- please consider everything in these boxes a choking hazard and therefore are NOT recommended for children under 3 years old.
Dough contains fragrance and essential oils that may cause skin irritation.
Not recommended for sensitive skin.
Second class parcels are 7-10 working days. First class is 5-7 working days.
This does not include bank holidays, Saturday or Sundays as working days.
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If your parcel has not arrived by the 10th working day we can replace your order or refund for you.
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The boxes are for ages 3+ due to having lots of small parts. There is no maximum age and we know the adults like to join in too!
Pre orders are currently only for popular holiday themes such as Christmas, Easter, Halloween etc.
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Salt crystals will appear as play dough has such a high salt content, just kneed them back in and if it feels dry add a couple drops of oil or just wet your hands with water as many times as needed to get the moisture back into your dough.
You will notice the salt crystals with the darker colours first.
By doing this the play dough can last upto 3 months or even 6 months depending on how much it’s played with etc.
Store in cool dry place away from heat and direct sunlight.
If your play dough has become sticky it’s at the end of its life.
Postage is £4 for second class - 7-10 working days
£6 for first class which is 5-7 - working days
We can post 3 mini boxes for a flat rate price of £4
Large boxes are £4 each due to the weight.
Collections are now available from TQ2 8QQ.
There is a first or second class option at the check out.
All parcels are now tracked and you will be sent the tracking number by email.
You will receive a confirmation email once your order has been dispatched.
If you are collecting you will also receive and email to notify you that your order is ready and you can collect at a time and day that is convenient for you.
Collections are currently no contact therefore will be placed in the Bee collection box for you to keep safe and dry.
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